Troubleshooting & investigation
Investigate platform issues, unexpected behavior and performance problems.
Engineering on Demand
The engineering expertise you need. When you need it.
Get targeted help with your infrastructure, platforms and workloads without committing to an ongoing managed service. Bring us a specific challenge; we'll agree on the work and help you move it forward.
Discuss your requestExpert help without handing over operations.
Sometimes you need another pair of experienced hands—not a new project or an ongoing operations contract. We help your team investigate issues, make targeted changes and work through technical decisions.
Your team retains ownership and operational responsibility. ape factory works on the specific tasks agreed for each engagement.
Targeted expertise
Where we can help
Reviews & technical advice
Review configurations, architecture and operational practices, and discuss practical next steps.
Upgrades & configuration
Assist with defined updates, configuration changes and maintenance tasks.
Performance & reliability
Analyze bottlenecks and reliability concerns and implement agreed improvements.
Hands-on delivery support
Help your engineers with a specific infrastructure or platform task.
How it works
A straightforward way to work together
- 01
Describe the challenge
Tell us what you need, what systems are involved and any relevant deadlines.
- 02
Agree the engagement
We confirm availability, the task, responsibilities and commercial terms before work starts.
- 03
Work together
Our engineers collaborate with your team on the agreed task and communicate findings and progress.
- 04
Hand back the results
We share the outcome, relevant documentation and any recommended follow-up work.
Engagement model
Flexible engagement. Clear boundaries.
TASK
≠
OPERATIONS
≠
OPERATIONS
Task-based scope
Work is agreed for each request; there is no automatic transfer of operational responsibility.
Transparent commercials
Rates, minimum engagement, billing increments and any estimate are confirmed before work begins.
Availability by agreement
Scheduling and response expectations are agreed per request; no managed-service SLA is implied.
Larger work, separately scoped
Major migrations, rebuilds and architectural changes can be handled as Platform Engineering projects.
Three ways to engage
Choose the engagement that fits the work
Engineering on Demand
Targeted expertise for individual tasks. Your team remains responsible for ongoing operations.
Platform Engineering
Design, build and modernization work with a defined project scope.
Learn moreManaged Platforms
Ongoing operations for an agreed scope, including incident handling and a monthly engineering allowance.
Learn moreTechnologie
Wir arbeiten mit den Technologien, auf denen moderne Plattformen aufbauen.
Erfahrung mit Cloud-Native-Infrastruktur, Plattform-Engineering, Storage und Open-Source-Systemen.
Plattform
Kubernetes
Container-Orchestrierung für moderne Anwendungsplattformen.
Plattform
OpenShift
Enterprise-Kubernetes-Plattform für Application Delivery und Operations.
Cloud
OpenStack
Open-Source-Infrastruktur für Private- und Sovereign-Cloud-Plattformen.
Storage
Ceph
Verteilter Software-Defined Storage für Block-, File- und Object-Workloads.
Storage
Rook
Kubernetes-native Orchestrierung für verteilte Storage-Systeme.